Terms and Conditions

Accommodation Policy

Check in and check out: Check in time is 2pm and check out time is 10am unless separate arrangements are made with management.

Noise: Provincial Hotel Ballarat is a quiet, tranquil venue where guests come to relax and enjoy our hospitality. Excessive noise will not be tolerated at any time but especially after 10pm. In its absolute discretion, management reserves terminate the remainder of any offending guests’ booking, without refund.

Smoking: Provincial Hotel Ballarat is a non-smoking property. Smoking inside the rooms is strictly prohibited. Cleaning fees apply. Please see staff on arrival for designated smoking areas.

BYO: As Provincial Hotel Ballarat is fully licensed, BYO alcohol may not be consumed in any part of the Hotel.

Restaurant Closures: Lola Restaurant is closed on Christmas Day and Boxing.

Damage: You agree to reimburse Provincial Hotel Ballarat for the cost of any damage or additional cleaning caused to any part of the Provincial Hotel Ballarat by you or your party during your stay.

Payment Policy

Payment in full is required at the time of making each booking.

Please note a 1.21% surcharge is applied to all payments processed via credit card.

By providing your credit card details you authorise Provincial Hotel Ballarat to charge the nominated credit card for the amount of your stay as well as any additional services rendered or goods consumed in room, and/or from our restaurant and bar.

Cancellation Policy

A full refund of pre-paid amounts will be given only if the booking is cancelled 7 days or more prior to the check in date.

In peak times, or if the booking is for 2 or more rooms, if the booking is cancelled within 7 days of the check in date, no refund will be given.

Outside of peak times, if the booking is cancelled between 2 and 6 days prior to the check in date, you will be refunded 50% of the pre-paid amount, and if the booking is cancelled within 2 days of the check in date, no refund will be given.

Special arrangements can be made for corporate travellers. Please contact our Accommodation Manager for assistance.

General

These Terms & Conditions are governed by and construed in accordance with the laws of Victoria, Australia. You irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria.

If any provision of these Terms & Conditions is found to be invalid or unenforceable by a court of law, such invalidity or unenforceability will not affect the remainder of the Terms & Conditions, which will continue in full force and effect.

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